RETURN POLICY
Effective Date: 17 Aug 2024
At CLT-Life, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for guidance on returning items.
1. Return Eligibility
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To be eligible for a return, your item must meet the following criteria:
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- The item must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within 30 days from the date of delivery.
- Certain items are exempt from being returned, including:
- Gift cards
- Downloadable products
- Items marked as final sale or non-returnable
2. How to Initiate a Return
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To initiate a return, please follow these steps:
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1. Contact Us: Reach out to our customer service team at admin@clt-life.com or call us at +61405374865 to request a return authorization. Please provide your order number and the reason for the return.
2. Receive Instructions: Our team will send you detailed instructions on how to return your item, including the return shipping address.
3. Pack Your Item: Carefully package the item in its original packaging, including any accessories, manuals, and documentation. Ensure it is securely sealed to prevent damage during transit.
3. Return Shipping
- Return Shipping Costs: You will be responsible for paying the return shipping costs, unless the return is due to a defect or error on our part. In that case, we will provide a prepaid shipping label.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] since we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved:
- Refund: We will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card provider.
- Partial Refunds: If the item is not in its original condition, is damaged, or missing parts for reasons not due to our error, we may issue a partial refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
CLT-Life
Email: admin@clt-life.com
Phone: +61405374865
Address: 80 Renou St., East Cannington, WA 6107 Australia
Thank you for choosing CLT-Life! We appreciate your business and are committed to ensuring your satisfaction with our products.